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GENERATIVE AI WAS THE BEGINNING
Conversation is care. Outcomes take execution.
Interactly helps large healthcare organizations move patients and members from conversation to the next completed step in care - reliably, safely, and at scale.
The Healthcare Handoff Gap
Care and revenue leak in the handoff.
Every patient conversation should move care forward. Instead, too many end in manual work, disconnected systems, and missed next steps - creating delays for patients, extra work for staff, and lost revenue for organizations.
CLINICIAN & STAFF
Care teams spend too much time coordinating.
Instead of caring for patients, staff chase updates, transfer calls, document conversations, and switch between systems.
FINANCIAL IMPACT
Revenue is lost when follow-ups don't happen.
Missed appointments, delayed referrals, and incomplete authorizations quietly reduce revenue every day.
QUALITY & OUTCOMES
Care breaks when the next step isn't owned.
Scheduling, documentation, medication refills, and care coordination should happen automatically - not depend on manual follow-up.
PATIENT EXPERIENCE
Patients experience the gaps.
Delayed answers, repeated information, and inconsistent follow-up erode trust and create a frustrating care experience.
Outcomes That Matter
What changes when conversation becomes care.
Measured outcomes from real customer deployments. Every result below links to the full customer story.
72%
Patient requests resolved without adding front-desk staff
One AI assistant handled more than 700 inbound calls, resolving or correctly routing patient needs across English and Spanish for a multi-site primary care group.
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56%
Fewer missed appointments
AI reminders and confirmations reduced no-shows from approximately 15% to 6.6%, recovering appointments and generating roughly $120K in annualized revenue.
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21.5%
More patients completing preventive care
More than 1 in 5 contacted members scheduled an Annual Wellness Visit through automated outreach, helping close quality measure gaps across a 300,000+ life population.
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150K+
Patient conversations every month
Interactly powers the speech and orchestration layer behind Luma Health's voice AI, supporting approximately 150,000 patient calls every month in English and Spanish.
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Trusted by teams transforming healthcare conversations.
From providers to health plans, organizations rely on Interactly to turn fragmented conversations into coordinated care - with measurable results.
The Interactly Difference
Point solutions answer conversations.
Interactly completes care.
Voice, chat, text, and referrals become structured healthcare workflows. Every outcome is coordinated, documented, and written back to the systems your teams already use.
Outcome, not output
Every conversation ends with the right next action - not just an answer.
One continuous patient journey
Voice, chat, SMS, mobile, and video share one patient context across every touchpoint.
Governed by healthcare workflows
Clinical protocols and business rules guide every workflow with consistency and compliance.
Built around your ecosystem
Works with your EHRs, CRMs, telephony, and care platforms - without replacing them.
Platform story
From conversation to care completion.
Every conversation becomes a structured workflow — and every outcome feeds the next one.
Complete healthcare action.
01
Capture the care signal
01
Every channel — voice, SMS, EHR events, referrals — becomes a captured, actionable signal.
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02
Understand intent and risk
02
GenAI agents classify what's needed and how urgent it is, in the first second.
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03
Apply protocols and policy
03
Every conversation runs inside your approved workflows and clinical protocols.
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04
Orchestrate the next action
04
The right agent, workflow, or human is routed automatically.
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05
Complete or escalate
05
Routine work resolves itself; sensitive moments go to a person with full context.
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06
Write back and learn
06
Outcomes are documented back to your systems, and the platform improves over time.
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Complete healthcare action.
01
Capture the care signal
01
Every channel — voice, SMS, EHR events, referrals — becomes a captured, actionable signal.
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02
Understand intent and risk
02
03
Apply protocols and policy
03
04
Orchestrate the next action
04
05
Complete or escalate
05
06
Write back and learn
06
Product Suite
One intelligence layer. Three care experiences.
The patient sees a conversation. The care team sees complete work. Explore the products →
Pulse
The AI workspace for care teams
Chat with healthcare AI assistants, search organizational knowledge, review conversations, manage AI agents, and monitor utilization - all from a single, secure workspace built for clinical and operational teams.
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Mobile Care
Continuous care beyond the visit
Guide patients through check-ins, medication reminders, symptom monitoring, care plans, and personalized follow-ups, keeping care connected long after they leave the clinic.
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Care Companion
AI video care that feels personal
Deliver warm, conversational video experiences that educate, monitor, and support patients at home while following clinical protocols and seamlessly escalating when human care is needed.
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Built for Every Care Journey
One platform for every side of healthcare execution.
Value-based care does not need more dashboards. It needs conversations that turn into action.
Providers and health systems
From appointment scheduling and patient intake to referrals, prior authorization, lab follow-up, medication questions, and post-discharge outreach - every interaction becomes coordinated action.
Appointment scheduling & patient access
Intake, referrals & prior authorization
Post-discharge & lab follow-up
Health Plans & Payers
Improve member experience through benefits navigation, HRA outreach, medication adherence, care-gap closure, and proactive engagement that improves quality performance.
HEDIS & care-gap outreach
HRA completion & benefits navigation
Medication adherence & member engagement
Value-Based Care Organizations
Convert risk signals into completed actions across chronic care, utilization management, transitions of care, and quality improvement workflows.
Quality & population health workflows
Transitions of care & utilization management
Closed-loop care gap resolution
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At-Home Care
Keep patients connected between visits through mobile check-ins, AI companions, symptom monitoring, education, caregiver coordination, and proactive follow-up.
Mobile & video check-ins
Symptom monitoring & caregiver coordination
Education, reminders & escalation
Customer Stories
Real healthcare. Real outcomes.
See how healthcare organizations use Interactly to automate conversations, streamline operations, and deliver better patient experiences.
Patient Access & Scheduling
Every patient call answered.
A 40-provider primary care group used Interactly to answer, route, and resolve patient calls in English and Spanish - improving patient access without expanding the front desk.
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care gap outreach
A full week of outreach, completed in about an hour.
PromiseCare automated member outreach, wellness scheduling, and care-gap closure across a 300,000+ member population - without adding call-center staff.
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Appointment Reminders & Confirmations
More appointments kept. More revenue recovered.
Capital Nephrology reduced patient no-shows from approximately 15% to 6.6%, recovering appointments and revenue through AI-powered reminders and confirmations.
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AI Voice Infrastructure
Healthcare voice AI at production scale.
Luma Health uses Interactly's AI voice infrastructure to power approximately 150,000 patient conversations every month, delivering reliable, production-ready healthcare communication.
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Patient access & scheduling
Answer calls, verify identity, understand intent, find availability, book appointments, send reminders, and update the scheduling system.
Referral coordination
Guide patients through referral next steps, collect missing information, coordinate specialty access, and keep care teams informed.
Member onboarding & HRA
Conduct structured outreach, complete health risk assessments, capture member needs, and route follow-up to care management teams.
Care-management outreach
Check in with high-risk patients, support adherence, identify barriers, escalate concerning symptoms, and document outcomes.
Integrations
Your systems stay. The work starts moving.
Interactly connects with your existing healthcare ecosystem - from EHRs and telephony to CRMs, scheduling, payer systems, and AI models - so every conversation can trigger coordinated action without disrupting your infrastructure.
Explore Integrations
EHR & Clinical Systems
Telephony & CCaaS
CRM & Care Management
Payer & Data Platforms
AI & LLM Providers
Make every conversation count as care.
See how Interactly turns patient and member conversations into completed healthcare workflows.
Trust & Governance
Governed AI for healthcare.
Healthcare AI demands more than security. Interactly combines enterprise-grade protection with clinical governance, auditability, human oversight, and regulatory compliance - so every interaction is secure, traceable, and accountable.
HIPAA Ready
Protect patient data with confidence
Encryption, PHI safeguards, role-based access, and BAAs provide the security foundation required for healthcare.
AI Governance
AI that operates within guardrails
Protocol-aware workflows, configurable guardrails, human oversight, and full traceability keep AI safe, compliant, and accountable.
Enterprise Compliance
Enterprise controls from day one
Built around SOC 2 practices, GDPR & ISO-aligned principles, secure infrastructure, and continuous monitoring for large-scale healthcare deployments.
The Operational Check
How modern are your care operations?
If these challenges sound familiar, your organization may still be relying on manual conversations instead of coordinated care.
You can't tell whether patients actually completed the next step.
Appointments, callbacks, referrals, and follow-ups disappear into disconnected systems instead of becoming visible, trackable outcomes.
Your care teams spend more time coordinating than caring.
Scheduling, benefits verification, prior authorization, and follow-up consume hours that should be spent on patients who truly need human attention.
Important care gaps are discovered too late.
Missed follow-ups, referrals, medication issues, and post-discharge concerns surface only after patients call back - or don't return at all.
Every workflow depends on someone remembering the next step.
Care coordination still lives across spreadsheets, inboxes, sticky notes, and manual queues instead of governed workflows.
Conversations stop at answers instead of outcomes.
Patients receive information, but the scheduling, documentation, escalation, and care coordination that should follow remain manual.
New technology creates more silos instead of connecting your ecosystem.
You need AI that works with your EHR, CRM, telephony, and care management platforms - not another system your teams have to manage.
If you checked more than two of these, it's time to rethink how conversations become care.
See how Interactly helps healthcare organizations turn every conversation into coordinated action.
Interactly is an AI-powered platform that helps organizations automate interactions and operational workflows.
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