PromiseCare used Interactly's AI outreach platform to automate large-scale member engagement across its 300,000+ member population, closing care gaps and improving quality measures without adding headcount.
Members supported
Calls per AI assistant
Positive outcomes
FTE equivalent
PromiseCare manages outreach for more than **300,000 members** across the Nivano Health ACO. Every quality reporting period required thousands of outbound calls for Annual Wellness Visits, preventive screenings, and PCP alignment—most ending in voicemail, wrong numbers, or requiring multiple follow-ups.
The organization needed a scalable way to reach every eligible member, conduct conversations in both English and Spanish, and complete outreach campaigns on deadline without hiring additional call center staff.
Interactly automated the entire outreach workflow—from identifying eligible members to conducting conversations, recording outcomes, scheduling appointments, and escalating only the conversations that required human assistance.
The platform continuously works through outreach campaigns while integrating directly with existing clinical workflows.
Identify eligible members with open care gaps using population health data and quality measures.
Automatically launch outreach campaigns based on quality programs, due dates, and clinical priorities.
Conduct natural conversations in English or Spanish, answer member questions, and verify eligibility.
Schedule appointments, send reminders, document outcomes, and update clinical systems.
Close the care gap automatically or hand off to care teams when human intervention is required.
Across 300,000 patients, every quarter brought the same wall: thousands of outbound attempts for wellness visits, screenings, and plan alignment, most ending in voicemail or wrong numbers, all tied to deadline-driven quality measures. Outreach had to run in English and Spanish and pull clinical staff away from patient care to keep up.
"What took our call center a full week now takes about an hour. The platform handles repetitive high-volume outreach across our 300,000-patient population, allowing our staff to focus on patient care while easily expanding to new outreach programs."
.png)
See how AI-powered outreach can automate preventive care campaigns, improve quality performance, and help your care teams reach more members without growing your call center.
HIPAA compliant
SOC 2 Practices
EHR / EMR integrations
Multilingual Support
Trust Center
Interactly is an AI-powered platform that helps organizations automate interactions and operational workflows.
© 2026 Interactly.ai All rights reserved.
Book a demo to discover the transformative impact interactly can have on your organisation.