Interactly AI solves the pressing challenges of healthcare administration by streamlining front- and back-office workflows and empowering providers to deliver more efficient, patient-focused care. Interactly AI’s intelligent platform uses agentic AI to support multimodal interactions and automate a comprehensive range of administrative tasks. This includes front-office functions like appointment scheduling and patient communication, alongside back-office operations such as insurance pre-authorization and medical record management.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes the Interactly’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
Interactly AI is headquartered in Sunnyvale, California in the United States. Interactly AI’s Chief Technology Officer (Shiva Chaitanya) is also the acting data protection officer for you to contact if you have any questions or concerns about Interactly AI’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Interactly AI’s data protection officer. Interactly AI’s data protection officer’s name and contact information are as follows:
As is true of most other websites, Interactly AI’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Interactly AI’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
Interactly AI has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Interactly AI with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.
The personal information Interactly AI collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
Third party cloud services and databases where your data can be stored (in US regions) are:
We do not otherwise reveal your personal data to non-Interactly persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Interactly-hosted and Interactly co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.
Interactly AI has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Interactly AI’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Interactly AI is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.
Depending on the circumstance, Interactly AI also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Interactly AI in a manner that does not outweigh your rights and freedoms. Interactly AI endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Interactly AI and the practices described in this Privacy Statement. Interactly AI also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Interactly AI has received zero government requests for information.
For more information or if you have any questions, please contact us at support@interactly.ai
Interactly.ai ("we") provides a conversational voice assistant platform used by healthcare providers, clinics, and hospitals ("Clients") to communicate with their patients ("End-Users") via voice or text.
Important: Messages you receive are initiated and controlled by your healthcare provider, not by Interactly.ai. We simply deliver these communications on their behalf, as a technology provider.
We do not:
Start communications independently
Decide the message content or recipients
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:
This Privacy Notice is intended to provide you with information about what personal data Interactly AI collects about you and how it is used.
If you wish to confirm that Interactly AI is processing your personal data, or to have access to the personal data Interactly AI may have about you, please contact us.
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Interactly AI might have received the data from Interactly AI; what the source of the information was (if you didn’t provide it directly to Interactly AI); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Interactly AI if it is inaccurate. You may request that Interactly AI erase that data or cease processing it, subject to certain exceptions. You may also request that Interactly AI cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Interactly AI processes your personal data. When technically feasible, Interactly AI will—at your request—provide your personal data to you.
Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Interactly AI will provide you with a date when the information will be provided. If for some reason access is denied, Interactly AI will provide an explanation as to why access has been denied.
For questions or complaints concerning the processing of your personal data, you can email us at support@interactly.ai. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.
Your personal data is stored by the Interactly AI on its servers, and on the servers of the cloud-based database management services the Interactly AI engages, located in the United States. The Interactly AI retains service data for the duration of the customer’s business relationship with the Interactly AI and for a period of time thereafter, to analyze the data for Interactly AI’s own operations, and for historical and archiving purposes associated with Interactly AI’s services. Interactly AI retains prospect data until such time as it no longer has business value and is purged from Interactly AI systems. All personal data that Interactly AI controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: support@interactly.ai
We do not knowingly attempt to solicit or receive information from children.
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at: