We make healthcare AI work where care actually happens.
Proven in production at healthcare scale. 3M+ patient interactions. Serving thousands of providers.
One platform executing across the systems, workflows, and handoffs behind real healthcare delivery.
Every patient conversation should move care forward. Instead, too many end in manual work, disconnected systems, and missed next steps - creating delays for patients, extra work for staff, and lost revenue for organizations.
Instead of caring for patients, staff chase updates, transfer calls, document conversations, and switch between systems.
Missed appointments, delayed referrals, and incomplete authorizations quietly reduce revenue every day.
Scheduling, documentation, medication refills, and care coordination should happen automatically - not depend on manual follow-up.
Delayed answers, repeated information, and inconsistent follow-up erode trust and create a frustrating care experience.
Measured outcomes from real customer deployments. Every result below links to the full customer story.
Patient requests resolved without adding front-desk staff
One AI assistant handled more than 700 inbound calls, resolving or correctly routing patient needs across English and Spanish for a multi-site primary care group.
Fewer missed appointments
AI reminders and confirmations reduced no-shows from approximately 15% to 6.6%, recovering appointments and generating roughly $120K in annualized revenue.
More patients completing preventive care
More than 1 in 5 contacted members scheduled an Annual Wellness Visit through automated outreach, helping close quality measure gaps across a 300,000+ life population.
Patient conversations every month
Interactly powers the speech and orchestration layer behind Luma Health's voice AI, supporting approximately 150,000 patient calls every month in English and Spanish.
From providers to health plans, organizations rely on Interactly to turn fragmented conversations into coordinated care - with measurable results.
Voice, chat, text, and referrals become structured healthcare workflows. Every outcome is coordinated, documented, and written back to the systems your teams already use.
Every conversation ends with the right next action - not just an answer.
Voice, chat, SMS, mobile, and video share one patient context across every touchpoint.
Clinical protocols and business rules guide every workflow with consistency and compliance.
Works with your EHRs, CRMs, telephony, and care platforms - without replacing them.
Every conversation becomes a structured workflow — and every outcome feeds the next one.
Every channel — voice, SMS, EHR events, referrals — becomes a captured, actionable signal.
GenAI agents classify what's needed and how urgent it is, in the first second.
Every conversation runs inside your approved workflows and clinical protocols.
The right agent, workflow, or human is routed automatically.
Routine work resolves itself; sensitive moments go to a person with full context.
Outcomes are documented back to your systems, and the platform improves over time.
Every channel — voice, SMS, EHR events, referrals — becomes a captured, actionable signal.
The patient sees a conversation. The care team sees complete work. Explore the products →
Chat with healthcare AI assistants, search organizational knowledge, review conversations, manage AI agents, and monitor utilization - all from a single, secure workspace built for clinical and operational teams.
Guide patients through check-ins, medication reminders, symptom monitoring, care plans, and personalized follow-ups, keeping care connected long after they leave the clinic.
Deliver warm, conversational video experiences that educate, monitor, and support patients at home while following clinical protocols and seamlessly escalating when human care is needed.
Value-based care does not need more dashboards. It needs conversations that turn into action.
From appointment scheduling and patient intake to referrals, prior authorization, lab follow-up, medication questions, and post-discharge outreach - every interaction becomes coordinated action.
Appointment scheduling & patient access
Intake, referrals & prior authorization
Post-discharge & lab follow-up
Improve member experience through benefits navigation, HRA outreach, medication adherence, care-gap closure, and proactive engagement that improves quality performance.
HEDIS & care-gap outreach
HRA completion & benefits navigation
Medication adherence & member engagement
Convert risk signals into completed actions across chronic care, utilization management, transitions of care, and quality improvement workflows.
Quality & population health workflows
Transitions of care & utilization management
Closed-loop care gap resolution
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Keep patients connected between visits through mobile check-ins, AI companions, symptom monitoring, education, caregiver coordination, and proactive follow-up.
Mobile & video check-ins
Symptom monitoring & caregiver coordination
Education, reminders & escalation
Book a demo to discover the transformative impact interactly can have on your organization.
See how Interactly turns patient and member conversations into completed healthcare workflows.
Healthcare AI demands more than security. Interactly combines enterprise-grade protection with clinical governance, auditability, human oversight, and regulatory compliance - so every interaction is secure, traceable, and accountable.
Protect patient data with confidence
Encryption, PHI safeguards, role-based access, and BAAs provide the security foundation required for healthcare.
AI that operates within guardrails
Protocol-aware workflows, configurable guardrails, human oversight, and full traceability keep AI safe, compliant, and accountable.
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Enterprise controls from day one
Built around SOC 2 practices, GDPR & ISO-aligned principles, secure infrastructure, and continuous monitoring for large-scale healthcare deployments.
If these challenges sound familiar, your organization may still be relying on manual conversations instead of coordinated care.
Appointments, callbacks, referrals, and follow-ups disappear into disconnected systems instead of becoming visible, trackable outcomes.
Scheduling, benefits verification, prior authorization, and follow-up consume hours that should be spent on patients who truly need human attention.
Missed follow-ups, referrals, medication issues, and post-discharge concerns surface only after patients call back - or don't return at all.
Care coordination still lives across spreadsheets, inboxes, sticky notes, and manual queues instead of governed workflows.
Patients receive information, but the scheduling, documentation, escalation, and care coordination that should follow remain manual.
You need AI that works with your EHR, CRM, telephony, and care management platforms - not another system your teams have to manage.
See how Interactly helps healthcare organizations turn every conversation into coordinated action.
Interactly is an AI-powered platform that helps organizations automate interactions and operational workflows.
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