Capital Nephrology

More appointments kept, more revenue recovered.

Capital Nephrology Medical Group, a Sacramento nephrology practice, used Interactly's AI reminder and confirmation calls to cut patient no-shows from about 15% to 6.6%, keeping roughly 38 more visits every two weeks, about $4,600 in recovered revenue at $120 a visit.

industry
Specialty Care
organization
Capital Nephrology Medical Group
deployment
Appointment Reminders & Confirmations
PRODUCTS
Voice AI
Patient Outreach
Appointment Reminders
Appointment Confirmations
Scheduling Integration

6.6%

No-show rate, June 2026, from about 15%

56%

Fewer no-shows vs. January 2026

38

More visits kept every two weeks

~$120K

Added revenue, annualized

THE CHALLENGE

From missed appointments to reliable confirmations

Capital Nephrology Medical Group serves patients managing chronic kidney conditions. Every missed nephrology or lab visit delays care and forfeits revenue the practice cannot recover.

By early 2026, about one in seven appointments went unattended. Manual reminder calls could not keep pace with the patient panel, so front-office staff spent hours dialing instead of supporting in-clinic care. Two overlapping reminder tools made it worse, sending duplicate messages that left patients confused and tuning the calls out.

The practice needed a simpler, automated approach that would reliably remind patients, reduce missed appointments, and take reminder work off the front desk.

HOW INTERACTLY SOLVED IT

Two well-timed calls, one consolidated system

Interactly places an AI reminder call about two weeks ahead of every lab order or visit, then a confirmation call a few days before, and writes every outcome back to the scheduling system. The overlapping reminder tool was retired, so patients get a single line of contact. Medical assistants brief patients at checkout so they expect the call, and staff stop chasing the phone.

AI-powered appointment reminders
AI-powered confirmation calls
Scheduling system integration
Automatic outcome write-back
Two-touch outreach cadence
Unified reminder platform
Outcome-based pricing

Every appointment follows the same workflow

A Smarter Workflow for Every Appointment

01
Remind

Patients receive an AI-powered reminder call approximately two weeks before their appointment, giving them time to prepare or reschedule if needed.

02
Confirm

A second AI-powered confirmation call is placed a few days before the visit to maximize attendance.

03
Consolidate

A single Interactly workflow replaces multiple reminder tools, eliminating duplicate outreach and creating a consistent patient experience.

04
Reinforce

Clinical staff briefly reinforce upcoming reminders during checkout, improving patient awareness and confirmation rates.

Outcomes

Business impact

No-show rate (Jan 2026 → Jun 2026)

~15% → 6.6%

Revenue recovered every two weeks (~$120K a year)

~$4,600

New-patient / lab confirmation rate

80% / 76%

Operational improvements

Reminder operations
Fully automated
Front-office workload
No additional staff time required
Patient outreach
Consolidated into one workflow
Pricing model
Outcome-based rather than interaction-based

WHAT CHANGED

The operational shift after deployment.

01

No-shows fell from about 15% (roughly 68 of 456 visits, January 2026) to 6.6% (30 of 456, June 8–19, 2026), 56% fewer: from about one in seven appointments missed to roughly one in fifteen.

02

The practice keeps roughly 38 more visits every two weeks, about $4,600 recovered per cycle at about $120 a visit, or roughly $120K a year annualized.

03

Front-office teams no longer spend hours manually managing reminder outreach.

04

Consolidating multiple reminder systems eliminated duplicate patient communications.

Explore related workflows

AI-Powered Workflows Across Healthcare

01
Appointment Scheduling
02
Annual Wellness Visits
03
Referral Coordination
04
Patient Access
05
Care Gap Outreach

Customer perspective

“Fewer no-shows mean more care delivered and more revenue kept. Interactly’s AI teammates run the reminder and confirmation outreach end to end, so the practice pays for outcomes, not bot minutes.”

Capital Nephrology Medical Group

Ready to reduce patient no-shows?

See how Interactly automates reminders, confirmations, scheduling, and patient outreach to improve attendance, recover revenue, and reduce operational workload.

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