Luma Health selected Interactly to power the speech and telephony layer behind its patient voice AI, enabling reliable, bilingual conversations at enterprise scale while keeping its proprietary AI models in control.
Promise Care, an MSO serving 300,000+ lives, used Interactly's AI voice platform to scale member outreach across its Nivano Health ACO, closing care gaps inscreenings, wellness visits, and PCP alignment without adding headcount.
Patient calls per month
Inbound calls
Bilingual conversations
Planned scale increase
Luma Health powers patient access for healthcare providers, handling appointment scheduling, confirmations, transfers, and other patient interactions at scale.
Supporting approximately **150,000 patient calls every month**, the platform required a speech infrastructure capable of delivering consistently reliable voice experiences with low latency and enterprise-grade uptime. Their previous speech provider introduced repeated downtime, creating unacceptable risk for patient access.
Luma needed a speech and orchestration platform that could reliably power every patient conversation while allowing them to retain complete ownership of their conversational AI models.
Interactly became the real-time speech and telephony infrastructure behind Luma's voice AI platform.
While Luma continues to own its proprietary conversational intelligence, Interactly provides the speech layer that powers every conversation—from answering calls and transcribing speech to generating responses and orchestrating telephony.
Interactly answers or places inbound and outbound patient calls through its telephony infrastructure.
Patient speech is converted into text in real time using low-latency speech recognition.
Luma's proprietary conversational AI processes the request, reasons over the conversation, and determines the next action.
Interactly converts AI responses into natural speech with real-time text-to-speech.
Conversation outcomes are captured automatically, while complex interactions are seamlessly handed off to human staff when required.
Across 300,000 patients, every quarter brought the same wall: thousands of outbound attempts for wellness visits, screenings, and plan alignment, most ending in voicemail or wrong numbers, all tied to deadline-driven quality measures. Outreach had to run in English and Spanish and pull clinical staff away from patient care to keep up.
"Their intuitive platform is like adding an entire team overnight. It adapts to our workflows, scales with our needs, and helps us deliver for providers and patients faster than ever."
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See how Interactly powers reliable, enterprise-scale patient conversations while allowing healthcare organizations to keep complete control of their AI models.
HIPAA compliant
SOC 2 Practices
EHR / EMR integrations
Multilingual Support
Trust Center
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