Location: San Francisco, USA

About Interactly.ai

Interactly.ai is transforming healthcare operations with AI-powered automation across scheduling, lab follow-ups, eligibility checks, prior authorization, insurance verification, and more. Our multimodal AI agents work across voice, email, chat, fax, and EHR integrations—improving patient access, reducing staff burden, and accelerating care delivery. We already serve 2,000+ physicians and healthcare providers, delivering measurable outcomes such as 20–30% fewer no-shows and thousands of staff hours saved

Role Overview

As our Principal Engineer, you’ll define and lead technical direction across LLM ops, RL pipelines, and AI-driven platform services. You’ll ensure Interactly.ai stays ahead in building domain-specialized AI for healthcare.

Key Responsibilities

• Set technical vision and lead architecture for AI-first platform services.
• Build advanced systems in LLMOps, reinforcement learning, and AI pipelines.
• Evaluate and integrate cutting-edge frameworks (LangChain, Hugging Face, RAG).
• Collaborate with leadership on long-term technology strategy.
• Mentor senior engineers across India and US teams.

Qualifications

• 10+ years of experience in software/AI engineering, including leadership roles.
• Deep expertise in PyTorch, TensorFlow, LangChain, Hugging Face.
• Proven ability to innovate and deliver in startup/scale-up environments.
• Strong communication and collaboration skills.

Why Join Interactly.ai?

• Mission-driven: Transforming healthcare access with AI that matters.
• Growth stage: Be part of our journey from Seed → Series A and beyond.
• Global exposure: Collaborate across India and US teams.
• Ownership: High-impact roles with autonomy and learning.

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Let's talk at careers@interactly.ai

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