CAPITAL NEPHROLOGY MEDICAL GROUP

More appointments kept, more revenue recovered

As patient no-shows returned from ~15% to 6.6%, Capital Nephrology Medical Group now keeps about 38 more visits every two weeks — roughly $4,600 in recovered revenue at $120 a visit.

6.6%

No-show rate

June 8–19, 2026 · 30 of 456 visits

Down from ~15% — about 38 more visits kept every two weeks

PROBLEM & APPROACH

From missed appointments to
reliable confirmations

ALL blogs

About 1 in 7 appointments went unattended in early 2026.

Each missed nephrology or lab visit delays care and forfeits revenue.

Manual reminder calls couldn't keep pace with the patient panel.

Front-office staff spent hours dialing instead of supporting in-clinic care.

Two overlapping reminder tools were overwhelming patients.

Duplicate messages left patients confused and tuning the calls out.

THE INTERACTLY APPROACH

AI reminder call two weeks ahead for every lab order.

Gives patients time to plan and reschedule before the visit.

Automated confirmation call a few days before each appointment.

A second, well-timed touch locks in the booking.

Consolidated to a single AI reminder system.

Retired the overlapping tool, ending duplicate messages and patient fatigue.

Medical assistants brief patients at checkout.

Patients now expect the call, so answer and confirmation rates climb.

RESULTS

The results — and the revenue

38

more visits kept / two weeks

$4,600

revenue recovered / two weeks

~$120K

added revenue, annualized

56%

fewer no-shows vs. January

No-show rate: before vs. after

Revenue figures assume ~$120 per recovered visit across ~456 scheduled visits per two-week cycle, annualized over 26 cycles.

What it means for the practice

• No-shows fell from ~68 to 30 per two-week cycle — about 38 visits recovered.

• At ~$120 a visit, that's roughly $4,600 back every two weeks, or ~$120K a year.

• New-patient (80%) and lab (76%) confirmations both clear the 75th-percentile benchmark.

• Reminders run hands-off — no added front-office staff time.

THE BOTTOM LINE

Fewer no-shows. More care and revenue retained.

Every recovered appointment is a patient who gets timely kidney care — and revenue the practicekeeps. Interactly's AI teammates run the outreach end to end, and the practice pays for outcomes,not bot minutes.

Outcome-based pricing

HIPAA · SOC 2 Type II

Integrates with Athena & eCW, NextGen,Epic