CAPITAL NEPHROLOGY MEDICAL GROUP

More appointments kept, more revenue recovered

Your ACO is leaving $2.2M–$4.1M/year in shared savings & care management revenue uncaptured.

As patient no-shows returned from ~15% to 6.6%, Capital Nephrology Medical Group now keeps about 38 more visits every two weeks — roughly $4,600 in recovered revenue at $120 a visit.

Interactly automates the six outreach workflows that directly move your benchmark spend, quality score, APCM/CCM billing, TCM capture, and SDOH compliance — from one platform connected to
your EHR.

6.6%

no-show rate
June 8–19, 2026  ·  30 of 456 visits
Down from ~15% — about 38 more visits kept every two weeks

From missed appointments to
reliable confirmations

The challenge

  • About 1 in 7 appointments went unattended in early 2026.
    Each missed nephrology or lab visit delays care and forfeits revenue.

  • Manual reminder calls couldn't keep pace with the patient panel.
    Front-office staff spent hours dialing instead of supporting in-clinic care.

  • Two overlapping reminder tools were overwhelming patients.
    Duplicate messages left patients confused and tuning the calls out.

The Interactly approach

  • AI reminder call two weeks ahead for every lab order.
    Gives patients time to plan and reschedule before the visit.

  • Automated confirmation call a few days before each appointment.
    A second, well-timed touch locks in the booking.

  • Consolidated to a single AI reminder system.
    Retired the overlapping tool, ending duplicate messages and patient fatigue.

  • Medical assistants brief patients at checkout.
    Patients now expect the call, so answer and confirmation rates climb.

The results — and the revenue

38

more visits kept / two weeks

$4,600

revenue recovered / two weeks

~$120K

added revenue, annualized

56%

fewer no-shows vs. January

No-show rate: before vs. after

Revenue figures assume ~$120 per recovered visit across ~456 scheduled visits per two-week cycle, annualized over 26 cycles.

What it means for the practice

  • No-shows fell from ~68 to 30 per two-week cycle — about 38 visits recovered.

  • At ~$120 a visit, that's roughly $4,600 back every two weeks, or ~$120K a year.

  • New-patient (80%) and lab (76%) confirmations both clear the 75th-percentile benchmark.

  • Reminders run hands-off — no added front-office staff time.

Fewer no-shows. More care and revenue
retained.

Every recovered appointment is a patient who gets timely kidney care — and revenue the practice
keeps. Interactly's AI teammates run the outreach end to end, and the practice pays for outcomes,
not bot minutes.

Outcome-based pricing

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Integrates with Athena & eCW, NextGen,Epic

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