AI voice agents built for athenahealth practices

Interactly integrates natively with athenahealth and is live on the athenahealth Marketplace. Your practice's calls get answered, appointments get booked into your athenahealth schedule, and routine front-desk work gets completed, in English, Spanish, and 13 more languages.

What the integration does

• Answers every inbound call. Patients reach a voice agent that resolves scheduling, rescheduling, and common questions around the clock, with escalation to your staff when needed.
• Books directly into your athenahealth schedule. No swivel-chair work: appointments, reschedules, and cancellations land in athena, and call outcomes are documented back into your workflows.
• Completes routine requests. Prescription refill intake, new-patient intake, appointment reminders and confirmations, and outbound campaigns such as Annual Wellness Visit outreach and care-gap closure.
• Keeps your phone lines. Interactly works with your existing numbers and telephony, so patients notice better service, not a new system.

Results from live deployments

• Capital Nephrology cut missed appointments from 15% to 6.6%, a 56% reduction, recovering roughly $120K in annualized revenue with AI reminders and confirmations.
• A multi-site primary care group answers every inbound call in English and Spanish and runs proactive Annual Wellness Visit outreach on the same platform.
• Across customers: 3M+ patient interactions completed, 15 languages, 3,000+ providers supported.

Why athenahealth practices choose Interactly

Most AI phone tools answer questions. Interactly completes the work: it applies your protocols, takes the next step in athenahealth, escalates to humans when your rules say so, and documents the outcome. That governance layer is peer-reviewed, with two papers at AAAI 2026 on phase-level evaluation and pre-action governance, and INSURE-Dial at EACL 2026. Deployment takes weeks, not months, and the integration is validated through the athenahealth Marketplace program.

Common questions

Is Interactly listed on the athenahealth Marketplace?

Yes. Interactly is a live athenahealth Marketplace partner, which means the integration has been through athenahealth's partner review process.

How long does it take an athenahealth practice to go live?

Most practices launch their first workflow in weeks, starting with inbound scheduling calls, then adding refills, intake, and outreach incrementally.

Is patient data safe?

Interactly is HIPAA-ready with SOC 2 Type II certification, signs BAAs, and never uses PHI to train public AI models.

Interactly.ai Inc · Palo Alto, CA · athenahealth is a trademark of athenahealth, Inc.