AI voice agents built for NextGen Healthcare practices

Interactly integrates with NextGen Healthcare, giving ambulatory and specialty groups an AI front desk that answers every patient call, books appointments into the NextGen schedule, and finishes the routine work behind each call, in English, Spanish, and 13 more languages.

What the integration does

• Handles inbound scheduling end to end: new appointments, reschedules, and cancellations land directly on the NextGen schedule with the visit type and provider your protocols require.
• Takes refill requests with medication and pharmacy details and routes them for clinical review, with the outcome documented.
• Completes new-patient intake and demographic capture by phone or web before the first visit.
• Calls overdue and lapsed patients for recall and reactivation campaigns and books them on the spot, verifying insurance eligibility in real time during the conversation.

Results from live deployments

• Over 3 million patient interactions completed across 3,000+ providers in 15 languages.
• A nephrology group reduced its no-show rate from 15 percent to 6.6 percent, a 56 percent drop in missed appointments.
• More than 150,000 patient conversations handled monthly across live customers.

Why NextGen groups choose Interactly

Specialty groups on NextGen typically run high call volumes across multiple locations. Interactly does more than answer: it applies your protocols, takes the next step in NextGen, escalates to your staff when your rules require it, and documents what happened. The governance layer behind those decisions is peer-reviewed, with two papers at AAAI 2026 and INSURE-Dial at EACL 2026, and deployment takes weeks, not months.

Common questions

Does Interactly integrate with NextGen Healthcare?

Yes. Interactly supports practices and specialty groups on NextGen. Scheduling, refill, intake, and outreach workflows read from and write back to your NextGen system.

How long does it take a NextGen group to go live?

Most groups launch their first workflow in weeks, usually starting with inbound scheduling, then layering in refills, intake, and recall outreach.

Is patient data safe?

Interactly is HIPAA-ready with SOC 2 Type II certification, signs BAAs, and never uses PHI to train public AI models.

Interactly.ai Inc · Palo Alto, CA · NextGen is a trademark of NXGN Management, LLC.