AI voice agents built for Greenway Health practices

Interactly integrates with Greenway Health, so practices running Intergy get every patient call answered, appointments booked straight into the Greenway schedule, and routine front-desk work completed, in English, Spanish, and 13 more languages.

What the integration does

• Answers inbound calls around the clock: scheduling, rescheduling, and cancellations are booked directly into your Greenway schedule, not left as messages for staff to re-key.
• Captures refill requests with medication and pharmacy details, routes them for clinical review, and documents the outcome.
• Collects new-patient intake, demographics, and consent by phone or web before the visit.
• Runs recall and reactivation outreach, calling overdue and lapsed patients and booking them automatically, with real-time insurance eligibility checked during the call.

Results from live deployments

• A nephrology group cut missed appointments by 56 percent, taking its no-show rate from 15 percent to 6.6 percent.
• More than 150,000 patient conversations are handled every month across live customers.
• Over 3 million patient interactions completed across 3,000+ providers in 15 languages.

Why Greenway practices choose Interactly

Most AI phone tools answer questions. Interactly completes the work: it applies your protocols, takes the next step in Greenway, escalates to humans when your rules say so, and documents the outcome. That governance layer is peer-reviewed, with two papers at AAAI 2026 on phase-level evaluation and pre-action governance, and INSURE-Dial at EACL 2026. Deployment takes weeks, not months.

Common questions

Does Interactly integrate with Greenway Health?

Yes. Interactly supports Greenway Health practices, including groups on Intergy. Scheduling, refills, intake, and outreach workflows read from and write back to your Greenway system.

How long does it take a Greenway practice to go live?

Most practices launch their first workflow in weeks, starting with inbound scheduling calls, then adding refills, intake, and recall outreach incrementally.

Is patient data safe?

Interactly is HIPAA-ready with SOC 2 Type II certification, signs BAAs, and never uses PHI to train public AI models.

Interactly.ai Inc · Palo Alto, CA · Greenway Health and Intergy are trademarks of Greenway Health, LLC.