Promise Care, an MSO serving 300,000+ lives, used Interactly's AI voice platform to scale member outreach across its Nivano Health ACO, closing care gaps inscreenings, wellness visits, and PCP alignment without adding headcount.
Promise Care, an MSO serving 300,000+ lives, used Interactly's AI voice platform to scale member outreach across its Nivano Health ACO, closing care gaps inscreenings, wellness visits, and PCP alignment without adding headcount.
Sustained, per AI assistant
Equivalent staffing per assistant
Positive outcome rate
Staff time per positive encounter
Across 300,000 patients, every quarter brought the same wall: thousands of outbound attempts for wellness visits, screenings, and plan alignment, most ending in voicemail or wrong numbers, all tied to deadline-driven quality measures. Outreach had to run in English and Spanish and pull clinical staff away from patient care to keep up. Interactly's answer, proven in 2025: a single assistant runs 168 hours, reaches 4,800 members, and generates 979 positive encounters, always on, English and Spanish, fully consistent.
Building on the 2025 platform results above, these are the 2026 outreach campaigns run across the Nivano Health ACO.
Roughly 600 members contacted; better than one in five booked awellness visit, directly lifting quality scores.
CONVERSION
Single-day fill against open slots, reached so quickly the campaign wasdeliberately stopped midway with the customer satisfied.
SLOT FILL, ONE DAY
A quarter of contacted members switched their primary care providerthrough automated outreach and call-forwarding.
CONVERSION
~940 members received; completion measured against contactedmembers while most of the population is still being dialed.
COMPLETION TO DATE
~875 members received; outreach still ramping across multiple attempts,already converting contacted members.
COMPLETION TO DATE
Roughly 600 members contacted; better than one in five booked awellness visit, directly lifting quality scores.
CONVERSION
Single-day fill against open slots, reached so quickly the campaign wasdeliberately stopped midway with the customer satisfied.
SLOT FILL, ONE DAY
A quarter of contacted members switched their primary care providerthrough automated outreach and call-forwarding.
CONVERSION
~940 members received; completion measured against contactedmembers while most of the population is still being dialed.
COMPLETION TO DATE
~875 members received; outreach still ramping across multiple attempts,already converting contacted members.
COMPLETION TO DATE
Counted conservatively. Rates reflect reachable members only. Patients who completed ascreening within the prior two years are ineligible and excluded, as are members who relocated, changed PCP, or are deceased. The figures tend to understate true performance, not inflate it.
Interactly scaled our out reach overnight. What took our call center a full week now takes about an hour. The platform handles all the repetitive high-volume dialing, English and Spanish across our 300,000 patient population, wrong numbers, and deadline driven tasks, so our staff can focus on patient care. What excites us most is how easily it expands: outbound campaigns, inbound scheduling, medication and vaccine reminders, post-discharge follow-ups, and beyond.
Quality Healthcare. Promised.
From wellness visits to screening reminders, inbound scheduling, and post-discharge follow-up, the engine that scaled Promise Care is ready for your population.
Prepared for Interactly · Inbound call audit, two-location primary care deployment · May 20 to June 3, 2026.Confidential · For prospect distribution
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